Thank you for choosing our services. Your trust is important to us, and we are committed to delivering exceptional service at all times. By purchasing our products or services, you agree to the following terms and conditions:
Depending on the customer or company’s usage and monthly/annual turnovers, TaxShapers has packages in place. Thus, if the subscription is used under wrong categorization of the plan, Tax Shapers has a right to cancel the subscription. The customer is unable to continue receiving services because he/she will need to subscribe to the right package. However, the customer may also be charged an additional amount for using the wrong plan.
In normal circumstances, TaxShapers guarantees the delivery of services in the stipulated time as highlighted on our website.
According to TaxShapers and subject to the law, the firm has the authority to change, promote, and sell the services of the firm.
The customers are required to work with the identified expert within a given time frame. Recurrently granting permissions after the final review or taking much time in turning around documents that are expected to be submitted unnecessarily is not encouraged.
Experts are available during business hours (Monday through Friday: from 10:00 a.m. to 7:00 p.m
Tax Shapers does not endorse or permits the physical meetings of an expert customer or vice versa for any service.
There are significant exclusions where experts are shielded from liability for losses resulting from the deliberate concealment, manipulation or untruthful creation of information received from customers.
Fresh government charges linked to the services are expected to be funded absolutely by the client on an actual expense basis.
In case of specific changes, it may not be easily possible and customers may have to buy new package or opt for a new or higher package depending on their needs.
The customers are encouraged to refrain from using rude or crude language on the TaxShapers employees and the experts.
Implementing Common Control Provisions: All DSCs containing documents, data, and information are protected by applying the current industrial standards!
In case of being subscribed to the plan with an aim of covering the following months or year, TaxShapers will customize communicating with the customers at least one week before the plan ends or the deadline for using the plan expires. Customers are supposed to assist each other in a bid to facilitate timely delivery of services.
For services tied to deadlines (e.g., tax filing), TaxShapers will provide an estimated timeline for completion once required documents are received. TaxShapers is not responsible for any penalties or interest imposed by other parties due to delays.
TaxShapers values maintaining a professional relationship with all customers. However, in cases of extreme unreasonableness or rudeness toward staff or experts, TaxShapers reserves the right to cancel orders and terminate the agreement. Any payments made will be forfeited in such cases.
When a plan is purchased in advance, TaxShapers will reach out to the customer within a reasonable timeframe to fulfill the order. Cooperation is essential for timely service delivery.
TaxShapers operates in good faith and adheres to the country’s legal and regulatory framework. If an order cannot be fulfilled within these boundaries, TaxShapers reserves the right to decline the order.
Thank you for choosing TaxShapers. We look forward to providing you with exceptional service!